Monday, June 16, 2014

nFocus Solutions Offices Closed on Friday June 20, 2014

All nFocus Solutions offices will be closed on Friday, June 20th for our annual company meeting.

Client Support will return all support requests on Monday, June 23rd.

Wednesday, January 22, 2014

BGCA 2013 Annual Report NOW AVAILABLE!

The 2013 Boys & Girls Clubs of America Annual Report is now available!

This report can be accessed by going to Reports > Custom > BGCA 2013 Annual Report.

If you are new to the Boys & Girls Clubs or need a simple refresher, our Client Support team will provide free weekly online training sessions to demonstrate the steps for generating the Annual Report. Please access the calendar on the nFocus Solutions’ product training page to see the full schedule and to register for training.

BGCA 2013 Annual Report Training Guide:  http://download.kidtrax.com/training/BGCAAnnualReportTrainingGuide2013.pdf

Please contact nFocus Solutions Client Support if you have any questions. Client Support is available Monday through Friday, 7:00 a.m. to 6:00 p.m. MST, excluding holidays.

Monday, October 10, 2011

Browser Requirements

In an effort to improve the speed and reliability of TraxSolutions, we have changed the minimum browser requirements from Internet Explorer 7 to Internet Explorer 8. Please note that any use of Internet Explorer 7 will result in limited access to many features of TraxSolutions.

We recommend upgrading to Internet Explorer 8 if your operating system is Windows XP and upgrading to Internet Explorer 9 if your operating system is Windows Vista or 7.

You will see a message asking you to upgrade your browser if you are using Internet Explorer 7. You will also see a message asking you to turn off Compatibility Mode if you are using Internet Explorer 8 or 9.

To start the Internet Explorer upgrade process, click on the link below that corresponds to your computer and follow the instructions on the Microsoft website.

Internet Explorer 8 for XP or Vista
Internet Explorer 9 for Vista or 7

If you need assistance upgrading Internet Explorer, then please contact nFocus Client Support at 866-954-9557 or support@nfocus.com.

Wednesday, June 22, 2011

Report Center is now available for all TraxSolutions users

nFocus Software is pleased to introduce our newest feature: TraxSolutions Report Center. Following its successful beta deployment, the Report Center represents a new technology platform that will yield reports that are more powerful, flexible, visual, and interactive than ever before.

An Outlook-like navigation control, reengineered report categories, and designated "Favorites" and "Most Recent" folders will give users quick and intuitive access to the information they seek.

New reports will be released over the course of the next several months as we extend the reporting capabilities for outcomes, metrics, and goals.

Access to our latest version of Report Center is currently available on your TraxSolutions website. If you're interested in learning more, please contact nFocus Software Client Support, register for a Reports training, or download the Report Center documentation.

Our Client Support department is here to help you every step of the way, so please contact us if you have any questions. We are available from 8:00 AM to 9:00 PM Eastern time via phone (866-954-9557) or email (support@nfocus.com).

Wednesday, March 9, 2011

New Manage Users Functionality

TraxSolutions now allows you to deactivate and create new users. You can now deactivate a Trax user if an employees leaves your organization or no longer requires access to TraxSolutions and create new users for new hires. Please see the following Knowledge Base article for additional information: http://trax.nfocus.com/kb/article.aspx?id=10958. You can contact Client Support if you have any questions.